SHIPPING and RETURNS
All orders are shipped within 1-2 Business Days of ordering (Monday-Friday), excluding holidays. We only offer Standard Shipping at this time. Once your order is shipped, you will receive a shipping confirmation email that will notify you of the carrier and the shipment tracking number.
INTERNATIONAL SHIPPING - CANADA ONLY
Standard Shipping with an estimated delivery time of 7 - 12 business days.
We’ll do our best to ensure your order is shipped as soon as possible.
Email us at firstname.lastname@example.org for other countries and we’ll work to figure something out.
HOW TO RETURN OR EXCHANGE
Returns and exchanges are allowable up to 30 days from receipt of the order.
To initiate an exchange or return, please email email@example.com and include your order number, which item(s) you would like to exchange or return, and a reason for the return. Upon receipt of your email, you will be contacted by a representative from our Fulfillment Company (Buzztag) with instructions on shipping your return.
A full refund, excluding original shipping charges, will be issued on returned items received back to our Fulfillment Center within 21 business days. We do not refund shipping costs for returned items, unless the item is defective.
A refund will be issued to the original form of payment. Refunds are typically processed 1 to 2 business days after we receive the returned item(s). When you receive your credit depends on your financial institution. Generally, however, most credits will be posted to an account within 2-4 days after we submit your refund.